Shipping Policy
Last updated: May 2026
We take pride in delivering your order with care and efficiency.
Responsive support
Real people ready to help with orders, returns, and shipping.
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Payments processed safely through trusted payment partners.
Quality guaranteed
Premium natural charcoal, packed and shipped with care.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
Estimated delivery times:
- Domestic orders — Standard shipping: 3–7 business days (US)
- Bulk & wholesale orders — Shipping times may vary based on destination, quantity, and freight arrangements. Contact us for details.
Shipping Cost
Standard shipping is free on orders placed at noveltycharcoal.com. Wholesale and bulk orders may have separate shipping arrangements.
Carriers
Orders are fulfilled via major US carriers such as USPS, UPS, or FedEx, depending on package size and destination.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Delays
While we work hard to ensure timely delivery, delays caused by carriers, weather conditions, customs, or high-demand periods may occur.
Incorrect Shipping Information
Please ensure your shipping information is accurate before completing your order. Novelty is not responsible for delays or lost shipments caused by incorrect addresses provided at checkout.
Lost Packages
If your package appears lost or delayed, please contact us and our team will assist you in working with the shipping carrier.
Contact Us
For shipping questions, please contact us.
support@noveltycharcoal.comOr use our contact form.