Privacy Policy
Last updated: May 2026
At Novelty, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or interact with our services.
Responsive support
Real people ready to help with orders, returns, and shipping.
Secure checkout
Payments processed safely through trusted payment partners.
Quality guaranteed
Premium natural charcoal, packed and shipped with care.
Information We Collect
When you use our website, we may collect the following information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Order history
- Device, browser, and website usage information
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and customer experience
- Analyze website traffic and marketing performance
- Prevent fraudulent activity
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, understand visitor behavior, and measure advertising performance.
Third-Party Services
We may work with trusted third-party service providers, including Google, Meta Platforms, and Amazon, as well as payment processors and shipping partners, to operate our business and improve our services.
We do not sell your personal information.
Data Security
We use commercially reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
Contact Us
For any privacy-related questions, please contact us.
support@noveltycharcoal.comOr use our contact form.