Frequently asked questions
You can reach our customer support team via email at contact@noveltytraders.biz. We are here to assist you with any questions or concerns.
Yes! We are constantly working on expanding our product line to include new and innovative charcoal products. Stay tuned for updates on new offerings such as BBQ briquettes, lump charcoal, bamboo charcoal, and more.
We are committed to ensuring your satisfaction with our product. If you encounter any issues, we are happy to accept returns and provide a replacement or refund, provided that no more than 20% of the quantity has been used. All returns must be made within 30 days of purchase, and the product must be returned in its original packaging. This policy does not affect your statutory rights.
Yes! While our charcoal is specially designed for hookah, it is also suitable for other uses, such as BBQ grilling. We plan to introduce BBQ briquettes, lump charcoal, and bamboo charcoal to our product line soon.
Absolutely. Our charcoal is made from renewable coconut shells, and our production processes are designed to minimize waste and environmental impact. By choosing Novelty Charcoal, you are supporting a sustainable and eco-friendly product.
Lighting Novelty Coconut Charcoal is simple and straightforward. Here are the steps:
Using a Charcoal Burner:
Place the charcoal cubes on the charcoal burner.
Turn on the burner and allow the charcoal to heat up for 5-10 minutes or until they are glowing red.
Carefully remove the hot charcoal with tongs and place it on your hookah bowl.
Using a Gas Stove:
Place the charcoal cubes directly on the gas stove burner.
Turn the burner to medium-high heat.
Allow the charcoal to heat up for 5-10 minutes, turning occasionally until all sides are glowing red.
Carefully remove the hot charcoal with tongs and place it on your hookah bowl.
Using a Heat Gun:
Place the charcoal cubes on a heat-resistant surface.
Use the heat gun to evenly heat all sides of the charcoal cubes for about 5-10 minutes or until they are glowing red.
Carefully remove the hot charcoal with tongs and place it on your hookah bowl.
Always use caution when handling hot charcoal and ensure proper ventilation when lighting it. Never leave burning charcoal unattended.
Novelty Charcoal is made from 100% natural coconut shells, ensuring a clean, long-lasting burn with minimal ash and no chemical odors.
To maintain the quality of your charcoal, store it in a cool, dry place away from moisture. Our luxury packaging is designed to keep the charcoal safe and dry, but it’s always best to ensure the storage environment is ideal.
Currently, we offer charcoal cubes in a 25 x 25 x 25 mm size. We plan to expand our product line to include additional sizes such as 22mm and 26mm in the near future.